Our Resources are the pillars upon which our Group builds its support infrastructure for all activities. The following is an overall overview of our resources:

 Consultancy

GNSS provides customized consultancy in security design and implementation. Whether the requirement is for perimeter protection, EOD, border surveillance or a simple PTZ camera monitoring system GNSS has the expertise and talents to design and customize a total solution to meet the security objectives. GNSS has provided guidelines for security policy and rules to be implemented by Legislation. Such confidence and trust in GNSS’ ability to innovate is based on sound judgments and years of expertise.

Areas of Expertise: GNSS is unique in its ability to provide impartial advice on the potential and drawbacks of using the latest security technologies.

The following describes the GNSS process used in our Consultancy Methodology:

Our expertise covers detection (objects, people, contraband, explosives, drugs, weapons etc..) , border protection, personal, assets, anti terrorism training, tactical training, surveillance,  thermal imaging, command and control, radiation monitoring, robotics EOD, under water surveillance and protection, perimeter protection, lawful interception, bio-informatics, forensic identification, food security, armored personnel carriers, body armor, in theory and in practice.

We cover technology trends and proven technology which is established and working well, enhancements to existing technologies and newly developing technologies which will have a significant impact when they become available. Our expertise also includes feedback from users who have implemented changes both successfully and unsuccessfully. We, therefore, understand the reasons for failure as well as success, and can provide the advice and experience which will ensure a cost-effective transition from old to new business processes.

GNSS Consultancy is a totally impartial body with no inherent bias in terms of a specialized or limited area of expertise. We assess the potential benefits of a change in procedures as carefully as we assess those from an investment in technology. We make positive recommendations based on our assessments and we ensure that our clients have a firm understanding of the arguments for and against the alternatives which we put forward.

We have access to over one hundred security specialists and retired ex Law Enforcement officers with a wealth of experience who can support our own high level of competence for specialized assignments. We have installed numerous security systems and have lived the end-user life experiencing a wide variety of real life situations.

GNSS’ consultancy services range from strategy studies through to analysis and design services and on to full implementation and project management services as listed below. We also carry out custom research for large user organizations and suppliers and have a successful track record of representing clients as an expert witness.

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 Project Management

GNSS’ Project Management philosophy is built on

People	are the key resource in our project management portfolio. Qualified and trained project managers with responsibilities in cost effective and on-time, on-budget policies. All full time resources have assigned to them a primary competence and a secondary competence. These competencies relate to specific technology areas that are identified by market conditions. In addition, resources are disciplined through the use of methodologies in their operations and tracking work progress through activity logging and effective communications.
Knowledge	of resources employed in various disciplines (IT, mechanical, security, networking, construction, electronic etc…) are focused on their primary and secondary competencies. However, all resources go through a continuous development process through training and certification in their primary and secondary competencies. In addition, continuous improvement is ensured through the shift of primary and secondary competencies, which are driven by market conditions.
Discipline	of resources in various fields is ensured through the use of s methodologies in all operations performed. These are divided into Development Methodology for all development done and Implementation Methodologies that is product dependent. In addition, tracking of work progress is achieved through Activity Logging and Reporting.
Competence	is achieved, by the right mix of People, their skill levels vs Knowledge and through a Disciplined approach to create an effective organization that is able to meet client needs.
Our Project Management principles are

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 Financing & Investment

Access to trade finance and investment through our affiliate Emirates Computers Establishments provides for a wide variety of financing capabilities for GNSS. The following are the trade finance and investment resources available to GNSS:

• Trade Finance:

GNSS is backed by a solid financial resource with assets and credit rating that has been well managed and protected with every successful year we have completed.

Offering competitive pricing using international currencies as well meeting all bid and performance guarantees,

Providing letters of credit or direct wire transfers to our technology partners based on acceptable terms and conditions.

• Investment:

GNSS has the resources to offer a Built Operate and Transfer (B.O.T.) financial scheme where a sound investment and partnership with local authorities has been established. GNSS has numerous references to drawn upon where a long term partnership has been committed to build and operate for a limited period of time.

Working through limited budget constraints or long terms of payment GNSS has the resources to finance a long term project and participate in the equity if necessary.

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 Professional Services

Development:

Our development resources are highly qualified designers & engineers with expertise and access to industry leaders. Employing the latest techniques and strategies and using current and existing projects allows for an effective solution built on sound design and customized to meet the most demanding requirements.

Design:

Specialists in process re-engineering are responsible to provide the most functional designs applying methodologies and modern techniques addressing world trends in security and threats.This is not overlooked by the fact that the specifications must be practical and reasonable meeting the required objectives in safety and security. Designs are also customized for project implementation plans within the required time frame.

Training:

Installation & Commissioning, Service & Maintenance

Our Service division combines state of the art technology and a highly skilled team to deliver first class implementation and support to its customers at all times.

Sharing new information, being responsive to change, and working through problems and solutions together are part of their responsibilities in providing customers with a reliable, comprehensive support program.

Our service division has the track record to demonstrate excellence in setting and managing customer expectations, proactively communicating with customers, and defining organizational goals that support GNSS’ objective of providing world class service and support for all its customers.

We have developed a variety of services that respond to the diverse requirements of our customers and a support plan that provides them with maximum flexibility based on their particular business needs. Each package corresponds to specific user and project requirements.

      Service Offerings

In order to provide a high level of service and support; including fast response and resolution times, GNSS has an efficient CSD, which bears the responsibility of after-sales support, and hardware maintenance as well as preventive maintenance and upon request can give well-planned growth and upgrade advice to its valued customers.

GNSS’ CSD provides a comprehensive Service Offerings Portfolio (SOP) starting by the telephonic support up to the mission critical environments.

The range of services offered, which are regularly reviewed and refined, are designed to meet the ever-increasing customers' demands and requirements.

·        Customer Requirements Definition Services

·         Design and Customization Services

·         Staging Services

·         Installation Services (basic, classic and comprehensive)

·         Implementation Services (systems and networks)

·         Systems and Networks Performance Tuning Services

·         Business Recovery Services (at customer & our sites)

·         Structured Cabling and Infrastructure Services

·         Site Preparation Services

·         Standard Warranty Services

·         Tiered Warranty Services/SLA

·         Standard Annual Maintenance Contract Services (AMC)

·         Tiered  AMC/SLA

·         Outsourcing Services

·         3rd Party and Multi-vendor Maintenance Services

·         Multi-vendor Maintenance Management Services

·         Network Auditing Services

·        Help Desk Support Services-planned

·         On site/classroom customer training Services.

SLA- Service Level Agreement- is a set of services specifically designed to meet particular customer's requirements, based on his business needs. They are customized to address Coverage/Response & Availability requirements. Following are examples of EC's offered SLA's with customer references:

Our standard coverage/response offers a wide variety of flexible operations ranging from 24/7 to periodical to an onsite engineer permanently residing at your site for continuous coverage

Our services above are separately and competitively charged to customers based on how critical of their applications and business needs.

In order to meet, and exceed our customer's need, the CSD employs only the most highly qualified and well-experienced engineers and technicians who pride themselves in offering a fast and reliable service at all times.  The division is always on hand to provide technical assistance by telephone or site visits. The division also incorporates a fast and effective workshop/repair centre in Abu Dhabi and Dubai; which provides for most but the tedious of hardware tasks

Our company has deployed “Emirates Computers Call Center” (ECCC) which focuses on creating an organized environment that quickly responds to customer reported issues, and to provide the level of support the customer expects.

ECCC ultimate goal is to provide better service by automating as many steps as possible and to increase the efficiency of the people who provide the services.

ECCC captures customer reported issues through phone or electronically through e-mail and through Web which is designed for end users to log an incident as well as to receive updates on all problems that customer have reported. Once an issue is reported, the issue is prioritized and routed to the right people who can solve the problem and report the success back.

 Technical Support 24/7

GNSS’ technical support on all levels and specialization is a corner stone of our company’s mandate. This touches on all of consultancy, design, development, project management and technical services. As a leader in harnessing leading technologies our Technical Support receives the highest attention and priority at GNSS

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